Informativa su resi e rimborsi

Return and Refund Policy (Nameya)

At Nameya, all products are made to order using an on‑demand production system. We want every customer to feel confident shopping with us, and we handle returns and refunds according to the policy below.

Defective Items and Printing Errors

If there is an issue with the product, we will take care of it promptly. We accept returns or offer a replacement shipment in the following cases:

Printing defects such as missing areas, misalignment, or significant color discrepancies
Damage, stains, or sewing defects present upon arrival

When a product is confirmed to be defective, the return shipping cost will be covered by the manufacturer. Nameya will contact the manufacturer on your behalf and manage the replacement or refund process.

Returns and Refunds for Customer Reasons

Due to the nature of on‑demand production, we are unable to accept returns or issue refunds for the following reasons:

Incorrect size selection
Mistakes in the order details (color, quantity, shipping address, etc.)
Differences between the product and the customer’s imagined appearance
Damage or wear caused by the customer

Please review the size guide and product details carefully before placing your order.

How to Contact Us

If you believe your item is defective or has a printing error, please contact us within 14 days of receiving your order through the contact form on the Nameya online shop. Providing the following information will help us process your request smoothly: